Manager of Client

Position: Manager of Client Experience
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.

ABM:
Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call .

We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at  ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit

The Manager of Client Experience functions as a Client Advocate, Key Representative and/or single point of contact from ABM, ensuring excellence at the point of service and client expectations are met. The MCX is responsible to execute, advise and manage quality, compliance, and governance programs to ensure that ABM's services and associated operational processes are consistent for our multi-location Commercial Real Estate Clients (CRE) established standards.

The MCX role includes, but is not limited to, executing, and ensuring ABM's operational processes, procedures, and systems, administering strong governance, and facilitating reporting and quality control mechanisms. Lastly, the MCX role is responsible for ensuring their client or portfolio of clients has a positive and successful experience along their journey with ABM ultimately facilitating improved client retention and growth opportunities.

* Bachelor's Degree and/or equivalent work experience.

* 4+ years of experience in supporting/overseeing multiple client relationships.

* Experience with enterprise software solutions, CRM, and large, complex organizations.

* Ability to engage clients and lead/support client business reviews, client presentations and client retention initiatives.

* Ability to build relationships with key stakeholders to ensure high levels of satisfaction and lay the foundation for continued growth and partnership.

* Demonstrate a professional and adaptable demeanor with internal and external clients.

* Excellent verbal, written communication skills, and interpersonal skills with the ability to engage at all levels of the organization.

* Exhibit high energy level & demonstrate ability to work as a valuable contributor to the team.

* Must be a highly motivated candidate with the ability to work independently in a highly fluid environment.

* Willingness to stay well-informed of market trends, regulations, and best practice specifically in the CRE space.

* General understanding of accounts receivable processes, profit and loss statements, and general knowledge of financials.

* Must be able to work with Microsoft suite of products such as PowerPoint, PBI, Excel, Outlook, Word, Teams, and One Note.

* Proven ability to collaborate in a dynamic diverse environment.

* Serve as the compliance and governance facilitator for ABM services ensuring quality assurance, standardized processes, business process improvement programs, metrics, innovations, outcomes are met for ABM's multi-location CRE clients.

* Partner and build relationships with key ABM Operations and Strategic Account Management stakeholders to ensure high levels of client satisfaction, positive client experiences laying the foundation for continued growth and partnerships.

* Administer the processes in place and execute system-wide changes as required by client requests, SOWs,…