Paramedic, On-Site; Comm Center

Who We Are

Right Site Health (RSH) is redefining emergency response by helping 911 callers get the care they need safely, quickly, and without unnecessary trips to the ER. We pair emergency physicians, RNs, and trained clinical support staff to deliver real time virtual care and keep patients out of overcrowded EDs whenever possible. We partner directly with EMS agencies and hospital systems to improve patient outcomes and optimize system performance.

The On-site Paramedic at the communication center is an embedded extension of the Right Site Care Team working on site within 911's communication center. This role serves as a real time connector between 911 Comm Center personnel and the Right Site Care Team, ensuring consistent redirection opportunities, strengthening workflows, and maintaining high quality communication. This position is ideal for someone who is confident, relationship-oriented, and able to be a connector between Right Site Health and 911 Comm Center.

• Serve as the on-site RSH representative supporting 911 Comm Center call-takers and supervisors
• Monitor call activity and identify cases appropriate for Right Site diversion
• Facilitate warm handoffs to Right Site physicians and navigators
• Support call-takers with understanding inclusion/exclusion criteria

• Build strong rapport with 911 Comm Center dispatchers, supervisors, and field providers
• Act as the day to day point of contact for questions, workflow clarification, and support
• Help stabilize call volume by reducing uncertainty and reinforcing consistent workflow use

• Document on-site observations, interactions, issues, and wins in Right Site systems
• Escalate operational concerns to leadership with clear context and recommendations
• Provide insight into patterns, challenges, and opportunities to refine workflows
  
  Support partner engagement reporting and ADKAR alignment

• Identify knowledge gaps and partner with training leaders to address them
• Ensure 910 Comm center teams are aware of all Right Site support services

• Increased and stable redirection volume from 911 Comm Center
• Strong on the ground relationships resulting in smoother communication
• Fewer missed redirection opportunities or criteria misunderstandings
• High confidence from 911 Com Center call takers in when/how to use Right Site
• Consistent feedback loops back to the Care Team, Account Management, and RSH leadership

• 3+ years of experience as a paramedic in a high volume 911 system
• Exceptional communication and relationship building skills
• Ability to operate independently and confidently within a partner environment
• Strong problem-solving abilities and calmness under pressure
• Excellent documentation habits and attention to detail
• Flexibility to work within a wide coverage window (7 AM through 11 PM)
• Experience working within the 911 system or familiarity with Georgia EMS operations (preferred)
• Strong understanding of emergency care pathways and alternative destination workflows (preferred)
• Prior liaison or partner facing role experience (preferred)
• When a Right Site advocate is physically present inside 911 Comm Center, diversion volume increases and operational variability decreases. This role is essential in strengthening our presence, supporting our partners, and ensuring a predictable, high quality experience for 911 Comm Center and the patients we collectively serve

We hire extraordinary employees who thrive in an environment based on our 6 Guiding Values. Working with us includes:

• Competitive compensation
• Market-competitive healthcare coverage, including medical, dental, vision, life, and disability
• The opportunity to work alongside talented and professional colleagues with the ability to grow

At Right Site Health, we do more than profess our values. We practice them through an agreed-upon and shared set of behaviors that make up our DNA. We are clear about what is important to us, and we take care that our intentions, words, thoughts, and behaviors align with those values.

• Teamwork We have the courage to ask…