Call Center
Job in
Atlanta, Fulton County, Georgia, 30309, USA
Listed on 2026-07-01
Listing for:
Chicken Salad Chick
Full Time
position Listed on 2026-07-01
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Bilingual -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
* Responsibilities
+ Providing first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions.
+ Acting as the primary escalation point for Order Management issues, working closely with retail teams to ensure efficient resolution.
+ Accurately entering data into the order entry system to facilitate seamless order processing.
+ Adhering to standard work practices to ensure professional and consistent service delivery.
+ Leveraging relevant software, databases, scripts, and tools to deliver satisfactory service to customers.
+ Proactively addressing and resolving customer issues, including order fulfillment and information requests.
Requirements
+ 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices.
+ Basic competency in Microsoft Suite (Outlook, Word, PowerPoint).
+ Previous experience with SAP or other Order Management Systems is advantageous but not mandatory.
+ Familiarity with is a plus but not required.
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