Club Concierge - Atlanta

About the role

This is not your typical front desk job! It’s a role with the focus on community, driving operations, and delivering exceptional hospitality. As a Club Concierge, you will be the heartbeat of the club, ensuring smooth day‑to‑day operations, building rapport with members, and helping elevate every guest interaction into a memorable experience.

• Build genuine relationships with members and players, creating a welcoming and inclusive environment that reflects Padel Haus’ community values.
• Act as a connector by introducing players, encouraging match play, and driving participation in programs, leagues, events, and tournaments.
• Promote upcoming programs, tournaments, social events, and club initiatives to create excitement and strengthen the Padel Haus community culture.
• Support the development and execution of new community‑building initiatives that enhance the member experience.
• Partner with management to identify and implement opportunities that elevate club culture, member satisfaction, and operational efficiency.
• Maintain 5‑star rapport with all members and guests, whether in‑person, by phone, or digitally, ensuring every interaction reflects warmth, professionalism, and care.

• Lead the daily flow of club operations, from check‑ins, court management, and customer support to real‑time problem‑solving, to ensure a seamless and premium club experience.
• Execute opening and closing procedures with full ownership and accountability, ensuring the club is guest‑ready at all times and standards are consistently met.
• Manage court reservations, private lessons, and event bookings with accuracy and efficiency through PlaybyPoint (Scheduler, POS, member notes, statements).
• Answer and route incoming calls professionally, record accurate messages, and determine urgency when prioritizing follow‑up.
• Support retail operations including inventory tracking, merchandise presentation, and retail sales.
• Maintain a clean, organized, and well‑stocked front desk and club environment, including towels replenished and monitored.
• Handle member billing inquiries, courtesy calls, balance‑due outreach, and administrative tasks with clarity and confidentiality.
• Resolve issues or complaints promptly, showing empathy, sound judgment, and a member‑first approach.
• Maintain cooperative, positive working relationships with colleagues and coaches to support a collaborative culture.
• Complete daily reports and special assignments as directed by management.

• A genuine passion for hospitality, fitness, or sports, with a natural enthusiasm for connecting with people and building community.
• Exceptional communication and interpersonal skills; you make people feel welcomed, supported, and valued.
• Strong organizational abilities, attention to detail, and the ability to thrive under pressure in a fast‑paced environment.
• A proactive, solutions‑oriented mindset with the confidence to take initiative and ownership.
• Comfort using Apple products, POS platforms, and scheduling systems.
• Interest in padel (or racket sports such as tennis, pickleball, or squash) and excitement to learn and grow with the sport.

• Ability to stand and move around for extended periods of time.
• Must be able to lift up to 25 lbs occasionally.

At Padel Haus, we are passionate about growing the sport of padel and providing a best‑in‑class experience for players of all levels. As a full‑time Club Concierge, you will join a fast‑growing brand redefining sports hospitality, where your work directly shapes our community and member experience. You’ll enjoy opportunities for growth, a supportive team environment, and access to exclusive club perks, all while being part of a high‑energy culture that values initiative and excellence.

The pay range for this role is: