Patient Service Representative

Position Summary

Under general supervision, answers incoming calls from customers to schedule appointments, answer questions, troubleshoot problems, and provide information. Obtains all pertinent information from callers to assist in ensuring a positive experience over the phone and for a smooth and efficient visit to the clinic.

• Perform patient scheduling, registration, messaging, and customer service duties.
• Verify patient demographics and insurance coverage, data entry.
• Identify and escalate priority issues.
• Route calls to appropriate resource.
• Follow up on customer calls where necessary.
• Document all call information according to standard operating procedures.

Education: 2 years of college or an Associate Degree

Experience: 2 years of customer services experience. In lieu of education requirements, experience may be substituted on a year for year basis.

(No details provided.)

Employment in this role may be contingent upon extramural funding and successful performance and may be terminated or reduced in percentage of appointment if such funding is not secured or ceases to be available.

Salary: $40,310.00

Department:
Morehouse Healthcare (MHC)

Posting Number: NONAC
3744

Vacancies: 1

Morehouse School of Medicine is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Georgia State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Morehouse School of Medicine does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression.