Customer Service Representative

We’re looking for a friendly, solutions-oriented Customer Service Representative to support customers via email, chat, and phone. As part of a startup, you’ll help shape our support processes while troubleshooting issues, documenting interactions, and collaborating with internal teams to resolve problems quickly. The ideal candidate has 2+ years of customer service experience, thrives in a fast-paced, dynamic environment, and communicates clearly.

• Reply to customer questions by email, chat, and phone.
• Take ownership of each issue from first message to final solution.
• Give clear, step-by-step guidance and elevate when needed.
• Keep accurate notes and tags in our support system.
• Spot repeat problems and suggest updates to guides and templates.
• Work with Product, Sales, and Operations when a customer needs something they control.
• Follow our privacy and security rules.

• At least 2 years in a customer-facing support role.
• Clear, professional writing and speaking.
• Patience, empathy, and good judgment.
• Strong organization and attention to detail.
• Comfort using online tools and learning new software.
• Reliable attendance and punctuality.

• Experience with popular help-desk tools
• Experience supporting software or a complex product.

• Fully Remote
• Based in the United States

• Entry level

• Full-time

• Technology, Information and Internet

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