Operations Support, Customer Service​/HelpDesk

As a company, we promote a culture of honesty and integrity, valuing the trust it builds with customers and employees.

Maersk Warehousing and Distribution USA LLC handles end‑to‑end warehousing and distribution logistics using a strategic network of storage facilities. Our integrated solutions allow us to plan distribution to better achieve lead time and goals, even when unexpected conditions arise.

We are seeking an Operations Support for our Lake City facility – Direct Hire with full benefits.

Shift: Monday–Friday, 9‑5:30 pm

JOB SUMMARY: The Operations Support is responsible for answering incoming calls and providing excellent customer service, monitoring and responding to customer inquiries, tracking, tracing, entering, and updating shipments, and performing related duties.

• Answer incoming calls and provide excellent customer service to all callers
• Monitor and respond to customer inquiries received through email
• Make outgoing calls to follow‑up on shipment status, resolve issues, and update customers
• Track, trace, enter, and update shipments
• Perform data entry tasks
• Assist and support pilot stations and cartage agents
• Maintain outside customer applications
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
• Perform other duties as assigned

• Excellent oral and written communication and problem‑solving skills
• Technological aptitude using the internet and online tools
• Ability to multitask
• Excellent organizational skills with emphasis on detail

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

$23 – $25 per hour

* The above‑stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace and is an equal‑opportunity employer. We welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing acc