Payments Specialist

About Repay

REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities.

The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

About The Role

We are looking for an entry level Payments Specialist to join our growing team. REPAY is looking for someone who will enroll vendors, process and research payments, among a variety of other tasks. This role will work onsite in our Atlanta office.

• Successfully work pending vendor enrollments within required timeframe
• Process electronic payments on behalf of our clients via phone calls and/or web portals
• Update vendor records into various payment options: virtual card, ACH or check
• Assist vendors to ensure payments are processed within designated guidelines
• Actively review and monitor outstanding payments issued to vendors
• Complete client inquiries via email within one business day
• Assist fellow employees with workload to ensure client’s invoice payments are worked within service level agreements
• Strive to find more efficient ways to perform tasks, recommend process enhancements to improve business and growth
• Display a positive attitude and have strong core values
• Willingness to work OT as requested by management during new growth or onboarding period

• Some previous experience in customer service is strongly preferred. New college graduates do not need prior experience, though any role in customer support, retail, or similar role would be strongly preferred
• For non-college graduates, 1 - 2 years of experience working in customer service, customer support, sales, lead generation, or collections is required
• Strong communication skills
• High level of attention to detail, quality, and effective verbal and written communication skills along with excellent follow-through
• Ability to work on multiple tasks simultaneously while successfully meeting established goals and deadlines in a fast-paced environment
• Adaptive to frequent process changes, work duties or assignments
• General skillset to perform/navigate on Microsoft; minimum of 50 WPM
• Experience with Excel
• Experience with Salesforce is preferred

Benefits

We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work‑life balance resources. All benefits go into effect day one. We also offer a 401(k)-employer match and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program.

Equal Employment Opportunity

REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law.

We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.