Senior Customer Service Specialist

Job Summary

Business

Title:

Senior Customer Service Specialist | Immediate Superior Position:
Sr Manager / Director | Area: HA

The Customer Service Specialist is responsible for receiving and placing customer purchase orders and ensuring timely delivery of merchandise.

• Deliver exceptional customer support with a focus on relationship management, resolving complaints, and acting as the primary point of contact for order status and issue resolution.
• Conduct weekly client calls to review inventory projections and monthly conferences to discuss long-term demand.
• Process customer orders and changes according to established department policies and procedures.
• Work closely with Sales Engineers and Demand Planners, demonstrating customer focus, negotiation, and international teamwork.
• Create, manage, and control inventory projections and levels per customer agreements (Food & Medical and Industrial segment).
• Process sales orders, samples, billing, and merchandise returns; monitor backlog and backorders.
• Access client systems to analyze demand, upload data, and ensure accurate master data (prices, SKUs, etc.).
• Generate and distribute sales/inventory reports (e.g., open orders, consignment in/out, horizontal consumption, projections).
• Coordinate transactions across SAP, Microsoft Office, customer platforms, and email, ensuring timely internal and external communication and maintaining up-to-date documentation.
• Support lead projects and continuous improvement related to Customer Services, and collaborate with Sales & Quality teams on rework processes and slow‑mover sales.

• Minimum educational requirement:
  Associate's or Bachelor's Degree.
• Hard skills: more than 5 years in logistics, customer service, or related manufacturing fields; strong customer service attitude; monitoring and control; proactive communication; organized follow‑up and attention to detail; risk management.
• Mandatory: proficiency in English; desirable: proficiency in Spanish.

Professional Level: P1

Number of direct subordinates: 0

Nidec will not accept unsolicited resumes from individual recruiters or third‑party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre‑approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.