Bilingual Customer Service Rep

Job Description

This is an inbound customer service role. It's a boutique-style, inbound call center. Our focus is to create an excellent member experience, which is much more valuable than making a sale. There is no churn and burn here, no cold calling or telemarketing.

We are seeking a dedicated team member who can provide exceptional customer service and support, including scheduled coverage as needed, to ensure smooth operations and customer satisfaction.

• Identify customers' needs, clarify information, research customer issues, and provide solutions and /or alternatives.
• Seize the opportunity to promote services and benefits. It is essential that we remind members of the value of their membership and associated benefits and programs.
• Work to elevate our customer experience through all avenues. Build valuable relationships and interactions; engage members/customers by going the extra mile.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 2 + years of customer service or call center experience.
• Excellent verbal and written communication skills are critical, along with the experience of working with customers/members in a positive manner.
• Excellent computer skills are a must.
• Bilingual in Spanish and English