Customer Service Representative - UniFirst

Uni First is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. Uni First offers a 5‑day work week with Saturday and Sunday off and provides on‑the‑job training.

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and Uni First personnel.
• Perform accounts receivable duties: call on outstanding accounts, process credits and exchanges, and resolve account conflicts through Uni First’s escalation process.
• Partner and provide administrative support to Uni First’s Sales Department.
• Perform basic data entry and other administrative duties.

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc).
• Time management and organizational skills with attention to detail.
• A collaborative, team‑player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc).
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

We emphasize continuous learning and professional development, fostering a culture of growth. You will receive on‑the‑job training, robust online training modules through our Service Certificate Program – Customer Service Representative, and access to Uni First’s innovative training platform, The Learning Center.

• On‑the‑job training
• 401K with Company Match
• Profit Sharing
• Health Insurance
• Employee Assistance Program
• Life Insurance
• Paid Time Off
• Direct Payroll Deposit
• Tuition Reimbursement
• 30% Employee Discount
• Employee Referral Bonuses

Uni First is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti‑discrimination laws.

If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at T or through our Ethics First portal at  You may also call the Ethics First Hotline at  to let us know the nature of your request.