Customer Service Representative

Overview

Pacific Guardian Life is seeking a highly qualified and results‑driven individual to fill a Customer Service Representative position in our Honolulu office. The Customer Service Representative is responsible for servicing Individual Life and Annuity clients by providing prompt, courteous and accurate information to clients and agents using verbal and written communication. The representative will help customers make informed decisions about their policies by answering questions, resolving issues, and helping them meet their requests.

• Associate’s degree.
• One (1) year customer service experience.
• Insurance/financial‑services experience preferred.
• Experience in a call‑center environment desired or ability to handle a high volume of calls and service requests in a fast‑paced environment.
• Attainment of the State of Hawaii Life Insurance License within three months from date of hire.
• Effective communication (reading, writing and verbally) with internal and external customers and company personnel at all levels.
• Desire and initiative to learn about insurance and financial service concepts: product features, financial, insurance, taxes, and estate planning.
• Flexible, cooperative and able to adapt to change; able to work positively with individuals of varying personality types and high emotional intelligence level.
• Time‑management skills, well‑organized and attentive to detail.
• Proven ability to independently analyze and problem‑solve to resolve customer issues.
• Basic math skills: addition, subtraction, multiplication, division, percentages, decimals.
• Working knowledge of personal computer and Microsoft Office suite (Word, Outlook, Excel, and One Note).
• Maintains a high standard of productivity, efficiency and accuracy while working under pressure.

• 401(k) and 401(k) matching
• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Flexible schedule

Work setting:
In‑person.

Shift: Day shift. Weekly days:
Monday to Friday.

Location:

Honolulu, HI 96814. Salary: $20.00 – $25.00 per hour. Full‑time.

This organization participates in E‑Verify.