Call Center Representative

About the Role

Position:
Customer Liaison – Call Center (Coeur d'Alene, ). Full‑time 37‑hour week, shift 9:00AM – 6:00PM (shift may vary). Salary $15.75 + DOE.

This position works under minimal supervision in a multi‑line telephone system, handling inquiries, directing calls, and maintaining strict confidentiality of customer financial information. The liaison cooperates with all branches and departments to provide friendly, courteous, professional service.

• Answer multi‑line phone system within service guidelines.
• Assist customers professionally and courteously, maintaining confidentiality of financial data.
• Learn all bank products and services to retain customers, spot sales opportunities and refer business.
• Order new ATM/Debit card requests and handle existing card requests.
• Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act and the Office of Foreign Assets Control.
• Learn the 8‑step process to discuss HPC products with customers.

• High school diploma or equivalent.
• Good knowledge of Word and Microsoft Office.
• Excellent verbal and written communication and customer service skills to manage a heavy volume of correspondence, personal contact, and telephone communication.
• Ability to maintain strict confidentiality.
• Ability to multi‑task and handle complex tasks efficiently; strong organizational skills.
• Math skills.

• Knowledge of Mountain West Bank products & procedures.
• At least 6months of customer service experience.
• Knowledge of Jack Henry systems.
• Previous call‑center experience.

• Customer/Client Focus
• Confidentiality
• Technical Capacity
• Stress Management/Composure
• Thoroughness
• Communication Proficiency

Starting salary dependent on experience and location. Benefits include medical, dental, vision and life insurance; health savings account;
Employee Assistance Program; health rewards program; 401(k) retirement savings plan; discounts on banking products and services; and paid sick, holiday, and vacation time.

The role requires routine indoor work in a climate‑controlled shared work area with moderate noise. It involves sitting for 6–8hours per day, occasional standing, walking, and lifting up to 10pounds. Employees must be able to operate office equipment and may need to work extended hours or travel off‑site as required.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas.

All applicants must be legally authorized to work in the US.