Implementation Consultant, Credentialing

Implementation Consultant, Credentialing

Atlanta, Georgia

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboard, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

Within our Professional Services (PS) organization, we are looking for organized individuals that want to help carry out the PS mission of enabling our healthcare customers to maximize the value of QGenda! Individuals that have a thirst for knowledge, a natural curiosity to learn and a desire to help customers solve their business objectives with technology.

As a Professional Services Implementation Consultant (IC) you are an integral part of the customer experience team and will focus on the most critical phase of the customer journey with QGenda, ensuring proper configuration for our Credentialing and Payor Enrollment products. Your primary objectives are to build QGenda products according to data requirements and ensuring constant communication with project team members throughout the implementation phase.

You will be implementing our Credentialing and Payer Enrollment products. You are responsible for establishing a strong foundation that will drive future successes. Ultimately, your outstanding organizational skills will impress the customer and build extreme confidence from the onset.

As a critical member of the Professional Services organization, you will complete configuration according to customers’ success criteria determined during the onboarding process. You will use established best practices to address targeted business outcomes and ensure transfer of configuration knowledge to the Customer Success organization. You will work collectively with all teams throughout QGenda to meet the customer's “go live” expectations.

• Configure QGenda solution using customer requirements and best practices while taking into account ease of use and maintenance for the customer and QGenda Customer Success team
• Prepare for and lead implementation & customer training calls as appropriate, document final configuration of QGenda setup, and transfer knowledge effectively to Customer Success
• Work cross‑functionally with Technical Account Managers, Project Coordinators and Project Managers, Customer Success Managers and other QGenda resources, to ensure all customer requirements are scoped and delivered
• Maintain task plans and timelines in workflow management system and customer success platform (CSP)
• Escalate to management when customer success criteria are in jeopardy and when customers are dissatisfied with progress and movement of the onboarding process

• Able to meet deadlines and work on multiple projects simultaneously
• Consistently show attention to detail pertaining to product setup and configuration and have creative problem solving capabilities
• Excellent verbal, written and interpersonal communication skills

• Minimum 1.5 years of experience in a related field or function
• Experience or exposure to Provider Credentialing
• Ability to travel 20‑25% for customer meetings, conferences and other industry events
• Experience utilizing Salesforce or similar CRM software as well as Google Suite Products
• Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Smartsheet

• Engineering or other technical degree
• SaaS/Software technical configuration and implementation experience
• Experience/exposure to the healthcare and IT ecosystem

• Fully company‑paid options for medical (both in‑person and…