Customer Service Representative; Dispute Resolution Intermediate

What you'll do

• Take escalated consumer calls regarding their Equifax credit report.
• Address consumers questions or concerns to ensure the accuracy of their credit file.
• Provide support and education regarding credit information, credit file interpretations and Equifax products.
• Research customer requests for disputed items, duplicate, collection, and outdated information, plus any other specific items requested by the client.
• Provide excellent customer service for all consumer telephone or written requests for disclosure and dispute.
• Perform verifications of any information maintained on the credit file.
• Take escalated consumer calls from Equifax or outsource locations.
• Recommend changes or additions to existing consumer service policies, practices, or procedures.
• Accurately document details of accessing consumer files and completing consumer requests.
• Meet Key Performance Indicators (KPIs) of quality, adherence, productivity and customer satisfaction.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Be an active member of a team dedicated to making a positive impact with our consumers, in a highly collaborative and supportive environment.
• Back‑up to other Equifax or outsourcing locations regarding consumer contacts.

• High school diploma, GED or equivalent required.
• 2-3 years of experience supporting customers via phone, online, chat or in‑person.
• Available to attend 6 weeks of training on a fixed schedule.
• Ability to be dependable for the work schedule, and work on‑site 5 days a week.

• Passion for serving customers and taking ownership of the customer experience.
• Attention to detail and ability to be vigilant with customer privacy and data security.
• Ability to solve problems, display empathy and easily build rapport with consumers.
• Emotional intelligence, strong written and verbal communication skills.
• The ability to demonstrate courtesy and patience to create and maintain positive consumer relations.
• Effective analytical, problem‑solving and comprehension skills.
• Ability to type efficiently and accurately (minimum 20 WPM).

Pay: $21.50 per hour.

Work hours:

Tuesday – Saturday, 9:00a.m. – 6:00p.m.

Primary location: USA – Atlanta – One Atlantic Center. Function:
Customer Service.

Schedule:

Full time.