Customer Account Resolution Team Lead: Coaching & Escalations
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-07-23
Listing for:
Wipro
Full Time
position Listed on 2026-07-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Manager, Bilingual, Account Manager
Job Description & How to Apply Below
Wipro is seeking a Customer Account Resolution Team Lead in the Atlanta area to guide a team of about 15 customer service representatives in a fast‑paced environment. You will coach, manage performance, and ensure escalation handling with a focus on billing, accounts, service requests, and emergencies.
The role requires leadership experience, a strong grasp of customer service operations, and a commitment to data security and policy compliance.
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