More jobs:
Escalations & Help Desk Lead — Customer Support
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-07-25
Listing for:
Sharecare-0658f4bc
Full Time
position Listed on 2026-07-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Sharecare is a leading digital health company focused on making high-quality care accessible and affordable. This role supports the Customer Service team by handling escalated member concerns, researching inquiries, and providing timely resolutions across calls, chat, email, or fax.
Under supervision of the Customer Service Manager, you will identify training opportunities, track trends in escalations, and assist with contract performance guarantees while maintaining flexible hours.
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