Junior Software Developer; Java Full Stack

About the role

As a Customer Relation Specialist, you will be responsible for ensuring the support desk provides timely, accurate, and meaningful resolution to all customer queries. You will have direct responsibility for quality control and will set up and adjust various processes within the support function. Any customer escalations that are not resolved at the agent level will need to be addressed appropriately.

Your goal is to maintain customer satisfaction to influence renewals and new sales. The role is desk based with no travel.

Full‑time, on‑site role. Not work from home or hybrid.

Bachelor’s degree in any relevant field.

• Manage post‑sales interactions with customers through strong relationship‑building and product knowledge
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Increase customer satisfaction by addressing challenges they are facing with respect to our product
• Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs
• Function as the voice of the customer and provide internal feedback on how we can better serve our business and customers
• Track accounts to identify churn risk and work proactively to eliminate that risk
• Provide regular updates to the management team about issues that need their attention
• Identify and facilitate agent training and development for your team members

• Self‑motivated and driven by targets
• Resilience
• Strong communication skills – verbal and written
• Ability to influence and negotiate with others