Concierge- M Radius

When you go home at night and your loved ones ask you, ‘What did you do at work today?’ You can look up, smile, and say, ‘Today, I did some good.’

NORMAN RADOW, CEO

Position:Concierge
- The M by Radius

Location: Atlanta, GA

Job :2925

# of Openings:2

The Concierge serves as the first point of contact for residents, guests, and vendors, delivering exceptional customer service and creating a welcoming community environment. This position is responsible for assisting residents, managing building access, coordinating resident requests, and supporting daily property operations.

This position is for the Night Shift- 3pm-11pm (Monday-Friday)

Essential Duties and Responsibilities

• Greet residents, guests, and vendors in a friendly and professional manner.
• Serve as the primary point of contact at the front desk.
• Monitor and control building access while maintaining community security procedures.
• Respond to resident inquiries, concerns, and service requests promptly and courteously.
• Coordinate package acceptance, logging, and resident notification procedures.
• Maintain accurate records of visitors, packages, incident reports, and resident communications.
• Assist with resident events and community engagement activities.
• Answer telephone calls, emails, and other correspondence professionally.
• Coordinate with the management and maintenance teams to ensure resident needs are addressed.
• Provide communication and assistance in absence of management.
• Monitor common areas and report any maintenance, safety, or cleanliness concerns.
• Perform administrative tasks and other duties as assigned.

• High school diploma or equivalent required.
• Previous customer service, hospitality, hotel, concierge, or multifamily experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and property management software preferred.
• Professional appearance and demeanor.
• Ability to work flexible schedules, including evenings, weekends, and holidays as required.

• Ability to sit, stand, and walk for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Ability to operate standard office equipment.

From free healthcare to professional development and retirement programs, we tailor our benefits to meet your needs and support your growth.

• 100% Employer-Paid Medical, Dental, Basic Life and AD&D Insurance
• Voluntary Vision, Short-Term and Long-Term Disability, Supplemental Life, Critical Illness, Hospital Indemnity, Accident, Pet, and Legal Insurance Policies
• Infertility Benefits Covered Under Medical Plan
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Telemedicine for Team Members and Their Families Robust Employee
• Employee Assistance Program (EAP)
• Paid Maternity, Paternity, and Adoption Leave
• 401(k) Retirement Plan with
  100%
  Employer Match up to 6% of Gross Pay
• Competitive Pay and Bonus Incentives
• Accrued Paid Time Off (PTO) Immediately Upon Hire
• Paid Holidays, Including One Paid Floating Holiday Per Calendar Year
• Team Member Apartment Housing Discount
• Internal Financial Assistance Program – Radco Cares
• Team Member Referral Bonus Program
• Paid Volunteer Time Off (VTO) / Community Involvement Opportunities – Radco Caring in Action

• On-Demand Training Opportunities
• Paid Industry Events for Continuous Learning & Development
• Opportunities for Hands-On Learning, Growth and Advancement
• Access to Linked In Learning