Client Experience Coordinator - ATL

As Client Experience Coordinator at Great Many, you are the first and last impression of our clients. You have a natural hospitality-orientation, a warm and welcoming demeanor, and find joy in helping others find their way, either in-person or digitally.

In this role, you are responsible for the front-of house of our studio/clinic experience. In addition to setting the tone with clients, you are a helpful hand with our clinical team, ensuring the studio and its team are set up for success. You have a curiosity for the hair growth/aesthetics industry and a passion for being a part of helping others look and feel their best.

• Be The Face. Serve at and be stationed at the front-of-house to ‘be the face’ and set the tone for the brand’s experience, including succinctly explaining who we are and what we do.
• Choreographing & Owning The Client Experience. Exhibit best practices across all touchpoints – warm greetings and space tours, managing client flow, checking out clients, and navigating any tricky situations
• Coordinating with Clinicians
  . Support our clinicians by ensuring the day and client flow runs smoothly
• Perform Opening/Closing Duties to prepare the clinic for daily operations, ensuring all areas are clean, organized, and fully stocked.

• Client Scheduling. Manage the booking platform (Boulevard) to optimize the schedule for the business and handle day-to-day client scheduling needs.
• Client Follow-Ups/Inquiries
  . Be the interface between clients and clinicians for follow-up questions, instructions, etc. and help build FAQs and processes for frequently requested information. Manage inbound email inquiries to the general inbox, including ecommerce inquiries.
• Lead Follow-Up. Work with leadership on follow-up processes with interested inbound leads to answer client questions and help convert clients.
• Client Care Management. Assist clients in processing medication refill requests, ensuring accuracy and timely completion. Manage package renewals, providing clear guidance and support to clients throughout the process.
• Continuous Improvement. Contribute to the development of our ways of working to make us more efficient, provide a better experience for clients and team members, and drive the business more effectively.

• Special Projects. Work closely with the founders/Clinic Manager on special projects as the business developments that may include launch of new services or assistance with growing e-commerce needs.
• Events. Occasionally help staff and execute local partnerships and events set up by marketing to drive Studio business.

We’ve intentionally created a unique workplace for both our team and our clients – especially in a category that can feel clinical or overwhelming for clients.

• You are hospitality-oriented, and understand how people feel matters as much as the ‘what’ of what we do, both with our team and our clients
• You are a clear communicator, able to relate to clients, clearly explain protocols, pricing, packages, etc. and deftly handle any issues
• You have a positive attitude in the face of change, newness, and problem solving that comes with a new business
• You are a creative problem solver when it comes to figuring out new and improved ways for us to operate and find our stride
• You are a constant learner with a growth mindset
  , always seeking continuing education, new learnings, and professional development

• 2+ minimum years of experience functioning as front office/medical receptionist in a medspa, medical office, boutique fitness, or spa environment; dermatology/hair experience a plus but not a must
• Must be able to work one weekend day
  ; hours may change based on business needs

• 3-weeks…