Member Service Representative SR - Floater position

Member Service Representative SR - Floater position

Regular Full‑Time Administrative Atlanta, GA, US

5 days ago Requisition

Salary Range: $21.10 to $26.37 per hour

Want to join a FUN Team and a GROWING credit union? Then we want YOU! Seeking 4+ years' experience working in a credit union, bank, or related financial institution. Perform teller transactions + platform duties – open accounts, maintain accounts, cross‑sell products and services where applicable, attend community events and more.

Note:

This position is a FLOATER or TRAVEL Member Service Rep. In this role you will primarily support the Metro Atlanta area. You may have less than 5% overnight travel based on business needs. You work occasionally on Saturdays on a rotational basis based on business needs. This position allows for reimbursement of travel expenses. When not filling in at other branches, you will report to our corporate headquarters located at 400 Porsche Ave, Atlanta, GA 30354.

Title:

Member Service Representative SR

Position Status – Full Time non‑exempt (Hourly)

Reports To:

May Reports to Branch Manager/Operations Manager

Pay Information: $21.10 per hour – $26.37 per hour

The listed pay information includes the minimum rate of pay to the mid‑point rate of pay for the posted position. The actual compensation for this position may vary based upon licenses or certifications, education or equivalent work experience, market data, qualifications, relevant experience, prior work and performance history, geographic location, and business sector.

We believe great work is rewarded with great benefits. Our benefits include Medical coverage with generous company contributions, Dental with employee‑only coverage paid by the company, Vision with employee‑only coverage paid by the company, Paid Time‑Off, 401(k) plan with a defined company match, company paid long‑term disability, short‑term disability, and company paid holidays.

The primary purpose of this position is to assist Atlanta Postal Credit Union to live out our Mission: “To help our members achieve financial success by providing exceptional products and service.”

• Adhere to and deliver on Center Parc (CPCU) core values:
  • Serve Exceptionally
  • Commit to Better
  • Find the Fun
  • Invest in Integrity
  • Follow the Numbers
  • Go Forth and Conquer
  • Protect with Passion
• Provides service to members in a variety of settings including periodically being assigned to work at various APCU/CPCU locations due to long‑term absences, business needs, projects, or business continuity needs.
• May serve as a team lead; may be called upon to provide mentoring and training for the development of lower‑leveled MSR’s.
• Processes a variety of member transactions including, but not limited to, visa payments, transfers, loan payments, deposits, U.S. Savings bond transactions, cash advances, etc.
• May occasionally be required to complete transactions on a teller line or process pending online memberships or share applications submitted through the credit union’s digital channels.
• Completes a variety of service requests, clerical duties, and research associated with the resolution of member inquiries and concerns.
• Facilitates the ability for the member to speak with internal business partners for resolution of inquiries and concerns that can’t be resolved by yourself.
• Completes member relationship‑building assignments, such as follow‑up calls, pre‑determined member contact intervals, incentive announcements, and acknowledgement of important dates.
• Completes the opening of new member accounts and assists existing members with changes and updates on their accounts; sets up share/loan allocations for accounts.
• Engages in needs‑based dialogue with members to fully understand the member’s financial needs.
• Recommends and positions credit union products and services that meet the member’s needs.
• Based on member needs, makes referrals to internal partners for product delivery.
• Is mindful of cross‑sell and member growth goals and recognizes and acts upon opportunities to explore the expansion of the financial services relationship with members and members’ families.
• Maintains up‑to‑date knowledge of all retail and…