Insurance Administrative & Customer Service Representative

Job Description

Mack Ins Agency is a reputable insurance agency dedicated to providing exceptional service and comprehensive insurance solutions to our clients. Our agency prides itself on fostering a warm, supportive, and integrity-driven culture. We value building strong relationships with our clients and our team members, and we strive to create an environment where everyone feels valued and motivated to achieve their best.

We are seeking a personable and enthusiastic Insurance Administrative & Customer Service Representative to join our team. This role primarily involves servicing clients while also having the ability to ask for the sale when appropriate. Integrity and a great personality are essential for success in this position. The base pay ranges from $20 to $22 per hour
, dependent on experience.

• Paid Time Off (PTO)
• Evenings Off
• Bonus Opportunities
• Work-Life Balance
• Weekends Off
• Holidays Off
• Advancement Opportunities
• Performance Bonuses
• Professional Work Environment
• Equipment Provided
• Personal Workspace
• Monday - Friday (9am - 5pm) Work Schedule

• Provide exceptional customer service and support to clients and prospects.
• Generate insurance quotes to help clients understand their options
• Set and achieve sales targets within specified time frames.
• Provide comprehensive insurance education and guidance.
• Makes timely follow-up communication with clients to address inquiries and concerns.
• Process insurance policy payments accurately and efficiently.
• Perform administrative duties including communication, documentation, answering phone calls, scheduling appointments, coordinating meetings, and ordering supplies.

• Must be willing to obtain or already have a Property & Casualty license.
• Prior Experience working in an independent insurance agency is required.
• Meticulous attention to detail in all tasks and responsibilities.
• Skilled in prioritizing tasks based on urgency and importance.
• Proactive and motivated individual who takes initiative without constant supervision.
• Driven by achieving personal and professional goals.
• Clear and effective communication skills, both written and verbal.
• Demonstrates professionalism and respect in all interactions within the office environment.