Customer Resolution Lead Representative

• Support all channel customers with order management
• Provide exemplary customer service and resolve inquiries
• Manage simple to complex order and project management
• Document knowledge and processes for team members
• Act as a liaison between customers and internal partners
• Facilitate order management processes to ensure timely shipments

• Bachelor's degree
• Advanced English skills
• Customer service experience
• Excellent communication and organizational skills
• Proficiency with Microsoft Office tools
• Technical aptitude to learn new software tools
• Ability to work independently and as a team player

Demonstrates strong customer service skills and effective order management capabilities, ensuring timely communication and resolution of inquiries. Proficient in Microsoft Office tools and possesses the ability to learn new software quickly.

• Customer Service Experience
• Order Management
• Excellent Communication Skills
• Organizational Skills
• Advanced English Skills

• Bachelor's Degree

• Order Management
• Project Management
• Customer Liaison
• Timely Shipments
• Process Documentation

• Microsoft Office