Exhibitor Services Specialist

Responsibilities

• Respond to exhibitor inquiries via phone, email, and chat with professionalism and accuracy.
• Enter and update exhibitor orders, payments, and account information in company systems.
• Learn and follow standard operating procedures (SOPs), service guidelines, and compliance requirements.
• Interpret exhibitor manuals, order forms, and event documentation to assist customers.
• Provide remote support to on-site teams during active events as assigned.
• Assist with basic freight, payment, and order verification questions.
• Support post-event closure activities, including documentation and follow-up, in coordination with Business Operations.
• Participate in required training and development activities.
• Perform other related duties as assigned.

• 1–3 years of customer service experience, preferably in trade shows, events, or logistics.
• Strong verbal and written communication skills; capable of translating complex information clearly.
• Proficient in Microsoft Office; advanced Excel and Salesforce experience preferred.
• Exceptional organizational and time management abilities, especially in high-pressure environments.
• Demonstrated ability to resolve problems independently and with empathy.
• Perform the department’s internal and on-site event support functions as outlined which may involve traveling to event sites nationwide as scheduled.
• Comfortable with travel requirements (30% and above) and extended work hours during events.
• Position requires overtime, including evenings, weekends and holidays.
• High School Diploma required; college coursework or degree preferred.
• Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork.
• Act as a responsible ESOP owner by making decisions that benefit the client and company daily.
• Provide exceptional internal and external customer service in accordance with Shepard's Blue Diamond Customer Service Program.