Customer Success Manager

We're deploying robotic security to make communities safer so people can thrive. Backed by Atlanta Ventures and Fuse VC , we've become the largest robotic security company in the US in just over a year, operating the largest fleet of quadruped robots in the country. We've sold over 120 robots, and we're just getting started.

We're deploying robotic security to make communities safer so people can thrive. Backed by Atlanta Ventures and Fuse VC , we've become the largest robotic security company in the US in just over a year, operating the largest fleet of quadruped robots in the country. We've sold over 120 robots, and we're just getting started.

We go out of our way to be proactive and make every customer happy. We have never had a customer churn or a pilot not convert. Our sales are growing faster than our customer success capacity, and we need someone who can own onboarding new properties and keeping existing ones happy, renewing, and expanding. Getting customers to trust robots with their properties' security comes down to how smoothly installations go and how fast we respond when something breaks, particularly during the pilot period.

You will report to our Head of Customer Success and work closely with Sales and Operations leadership.

You will own onboarding and ongoing customer communications for a portfolio of accounts:

• Onboarding: Guide new customers from signed contract through go-live, coordinating site details, timelines, and expectations so installs go smoothly.
• Customer Communications & Retention: Build the regular touchpoints, check‑ins, and issue‑resolution processes that keep customers happy, catch problems early, and turn pilots into renewals and expansions.
• Billing & Compliance Support: Help customers get onboarded onto their property's internal platforms, track COI approvals, and support collections.

• Sales to manage the handoff from signed deal to onboarding,
• Maintenance & Field Service to make sure robot reliability is meeting customer expectations,
• Mission Control (our 42-person team that monitors cameras and operates robots 24/7) to keep coverage and service on track,
• Manufacturing & Supply Chain to track go-live dates and make sure products and services are ready when customers need them.

Every customer in your portfolio has a smooth onboarding experience and trusts us with its property's security. Your accounts convert from pilot to full deployment and renew at a high rate. You're seen as the go‑to person for keeping customers happy, and you've helped sharpen our onboarding and retention playbooks along the way.

• Experienced in onboarding and retention. You've spent time in a customer success, account management, or client services role, ideally one where you owned onboarding or implementation and were measured on renewals or retention.
• Organized and proactive. You keep multiple accounts and timelines straight, and you catch and resolve issues before they become churn risks.
• Comfortable in chaos. You've worked (or want to work) inside a fast‑scaling startup, where needs change weekly and "that's not my job" isn't in anyone's vocabulary.
• A strong listener and communicator. You build relationships easily with customers and with internal teams (Field techs, Mission Control operators, Installers, etc.), and you know how to translate between them.
• Bonus, not required: experience with physical products, hardware fleets, field operations, or robotics‑as‑a‑service. If you've kept physical assets running in the real world, tell us about it.

We are looking for someone who is passionate, gritty, and treats our company values as non‑negotiable:

• Customer-First: We anticipate needs and will go any length to make our customers incredibly happy.
• Team over Self: We put the team's goals and collective success ahead of personal agendas or ego.
• Conflict is Love: We love our teammates and champion them, but the best way to show love is stepping on toes, disagreeing, then making up.
• Scrappy: We don't let perfection get in the way of "good enough." Speed of action and iteration solves all problems.
• Radical Doers: We set outrageously ambitious goals, develop clear targets, and deliver through focused action and measurable results.

• Competitive annual salary, benefits, and meaningful equity in a category‑leading, venture‑backed startup
• Direct mentorship from our Customer Success and Sales leadership, with real room to grow as the team scales
• In‑person work at our offices in South Downtown Atlanta, at the new Atlanta Tech Village Sylvan