Customer Support Specialist

We are seeking a friendly, detail-oriented, and customer-focused Customer Support Specialist to join our team in Atlanta, GA. In this role, you will serve as the primary point of contact for customers, providing exceptional service by answering questions, resolving issues, and ensuring a positive customer experience. The ideal candidate is an effective communicator, a skilled problem-solver, and thrives in a fast-paced environment.

• Respond to customer inquiries via phone, email, chat, and other communication channels.
• Resolve customer concerns efficiently while maintaining a high level of professionalism and empathy.
• Document customer interactions accurately in the company's CRM system.
• Troubleshoot product or service issues and provide timely solutions.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure issues have been fully resolved.
• Maintain knowledge of company products, services, policies, and procedures.
• Meet or exceed customer satisfaction, response time, and quality performance metrics.
• Collaborate with internal teams to improve customer experience and identify recurring issues.
• Assist with administrative tasks and special projects as assigned.

• Associate or bachelor's degree preferred.
• 1-3 years of customer service or customer support experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency with Microsoft Office and customer relationship management (CRM) software.
• Ability to multitask, prioritize, and manage time effectively.