Seasonal Customer Care Representative

Join us in Telling the Stories of Santa’s North Pole!

The Lumistella Company is a global intellectual property company dedicated to bringing Santa’s North Pole to life for children around the world through consumer products, original entertainment and brand experiences. We are home to the most iconic and beloved Christmas brands of this generation including The Elf on the Shelf, Elf Pets, and Elf Mates.

The Lumistella Company is seeking a Seasonal Customer Care Representative to join our team! The Seasonal Customer Care Representative is responsible for phone, email, and live chat coverage for the Customer Care Department. He/she will be responsible for communicating directly with the customers and providing exceptional customer service. The Seasonal Customer Care Representative will handle customers’ direct requests including entering orders, resolving issues, product concerns, creating replacement orders, and processing returns.

The Seasonal Customer Care Representative protects the “Elf Brand” by keeping the magic alive with all incoming children’s inquiries regarding the Elf and North Pole.

The Seasonal Customer Care Representative will:

• Enjoyment of working with all types of customers; professional phone etiquette and demonstrating a pleasant, friendly style in all communication.
• Excellent verbal and written communication.
• Ability to successfully balance multiple requests and priorities in a fast-paced environment.
• Reading and writing in English required;
  Spanish preferred.
• 1 to 2 years of Customer Service experience preferred.
• Proficiency in all Microsoft Suites, SharePoint, Excel, and Business Central preferred.
• Active listening skills and ability to follow directions (hear, process and understand); and
• Strong interpersonal abilities, adept at communicating fluently and proficiently in both spoken and written forms, with excellent grammar and spelling. Exhibits effective communication skills on a global level.

• Provides exceptional customer service.
• Receives and responds promptly to all customer requests.
• Answers phone calls, emails, and communicates via live chat with wholesale customers, retail customers, and sometimes children.
• Collects required customer information to complete product orders to company standards.
• Places, edits, or cancels orders as requested by the customer.
• Collects payment information and enters into the system.
• Processes returns and replacements on orders for both wholesale and retail customers.
• Sources new sales opportunities through inbound lead follow-up and outbound cold calls and emails;
  Makes outbound calls to existing accounts, as well as prospects.
• Contacts carriers or other logistic companies to track or handle customer service issues.
• Protects company assets through the proper management of asset files and adherence to company policy with regard to information security and management.
• This is a seasonal position anticipated to run from August 31 through December 24. Dates are subject to change based on business needs.

• High School Diploma or GED required.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. A full and complete copy of the Job Description is available upon request.

To learn more about our company, check out our web site at: .

The Lumistella Company is an equal employment opportunity employer.