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Senior Customer Support Specialist (Level 3) – SaaS Escalations
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-08-07
Listing for:
Cosmos
Full Time
position Listed on 2026-08-07
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
Cosmos is seeking a Level Three Customer Support Representative to deliver exceptional service from its Houston base. You will handle escalated inquiries, analyze issues, and collaborate with product and marketing teams to enhance user experience.
You will train new staff and maintain thorough documentation of all interactions. The role emphasizes strong communication, problem-solving, and the ability to work in a fast-paced SaaS environment, with opportunities to influence support resources and
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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