Front Office

Call Center Customer Service Associate

Call Center Customer Service Associate needed for a busy medical practice in Buckhead. Must be polished and bubbly. M-F, 8-4:30pm, wear scrubs. This position will be the first point of contact for patients, providing scheduling support, answering inquiries, and ensuring every caller feels heard, respected, and helped.

Pay, $21-$25/hr.

Key Responsibilities:

• Answer incoming calls and assist patients with scheduling, rescheduling, or canceling appointments.
• Provide accurate information regarding services, locations, and insurance requirements.
• Handle patient concerns with empathy and escalate issues when necessary.
• Maintain patient confidentiality and ensure accurate data entry into our electronic systems.
• Collaborate with clinical and administrative teams to ensure seamless patient care.

Qualifications:

• High school diploma or equivalent required.
• Prior customer service or call center experience in a medical or healthcare setting.
• Excellent verbal communication and active listening skills.
• Ability to multitask and remain calm under pressure.
• Proficiency with computer systems and scheduling software (EMR experience a plus).

Great Benefits!

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

If qualified, email el