Customer Success Manager

Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support and value demonstration.

The Customer Success Manager will be primarily responsible for owning and developing Digital and Smart Business Engagement model customers.

This development includes successfully nurturing and supporting customers throughout the customer journey.

• Ability to meet regular renewal and customer satisfaction targets.
• Accountable for driving customers to be referenceable.
• Responsible for “Customer Journey” artifact development, maintenance, and delivery.
• Responsible for tracking all customer-related interactions and updates in Salesforce.
• Monitor customer growth and changes in personnel.
• Increase customers’ utilization of QAD products.
• Partner with sales executives globally to ensure they are informed about issues, support escalations, events, growth, etc. of assigned customers.
• Support deal execution as needed, including the customer's procurement group.
• Notify sales executives of new opportunities for existing customers or new leads.

Flexible hours that may vary day to day, based on customer needs and milestones.

Occasional international travel.