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Hybrid Customer Care Specialist II — Problem Solver & Mentor
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-08-08
Listing for:
AppFolio
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
App Folio is seeking a Customer Care Specialist II to deliver high-level support across email and phone, serving as a primary resource for customers and peers. The role emphasizes strategic problem solving, advanced escalation management, and mentorship within a high-volume environment.
The CCS II will work to understand complex product behavior, collaborate across teams, and raise the bar in customer care while maintaining strong communication and empathy.
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