Bilingual Customer Care Specialist II — Frontline Support
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-08-08
Listing for:
Cox
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Spanish Customer Service
Job Description & How to Apply Below
Cox is seeking a Customer Care Specialist II to assist customers via phone, email, chat, and ticketing systems in a fast-paced, metric-driven environment. The role includes troubleshooting basic issues, documenting interactions, and coordinating with internal teams to resolve customer inquiries while maintaining a high level of service.
The position requires a HS diploma or higher, 2+ years in a contact center, and bilingual English-Spanish proficiency.
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