Customer Service Associate II (Cash Management

Job Description

This role involves processing permits and hydrant applications, coordinating with other department officials, and preparing required documentation. The person in this position responds to phone and email inquiries and water service requests, processes payments, and adjusts as needed. Candidates should be detail-oriented and able to supervise the permitting process within Cash Management operations. They will gather essential documents, keep applicants informed of their application status, and address issues or discrepancies related to licenses and permits.

They must have strong organizational and communication skills, as well as knowledge of Cash Management guidelines, for other responsibilities.

• High School Diploma or G.E.D., AND
• Three years of customer service experience, including one year in an office setting; OR
  • An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.
• Valid Driver's License

• Call Center experience
• Permit experience

• This job is eligible for a hybrid telework schedule after an initial probationary period and individual approval.

The grade for this position is B22(1). Salary will be dependent on education and experience.

Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Note
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The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful green space, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.

More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

• Atlanta’s Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR News Wire and more!

Gwinnett is the preferred community where everyone thrives!

Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Integrity
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We believe in being honest, building trust, and having strong moral principles.

Accountability
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We believe in stewardship, transparency, and sustainability.

Equity
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We believe in fairness and respect for all.

Inclusivity
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We believe in engaging, embracing, and unifying our communities.

Innovation
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We believe in continual adaptation of technology, process, and experience.

Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process
• FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.