Customer Service Rep

Core Focus

The Customer Service Representative will provide exemplary customer service to all of our internal and external clients as well as ensuring all communications are responded to in a timely manner.

• Managing customer accounts
• Handling a large number of phone calls
• Maintaining relationships with carriers and customers
• Scheduling shipments
• Providing input and completing freight bills
• Assisting with communication with carriers when issues arise
• Making recommendations regarding transportation, routing, carrier selection, and helping to meet customer requirements
• Documenting special service requirements of customers and warehouses
• Managing unplanned accessorial charge issues related to the customer and related warehouses
• Representing the customer when working with contracted carriers
• Tracking on time pickups and deliveries
• Entering loads and appointments in the WMS
• Setting pick up and delivery appointments with warehouses
• Tracking loads and monitoring delivery
• Scheduling appointments
• Notifying customers of any issues, excess charge, and excess charge billing

• A high school diploma
• 1-2 years of customer service experience
• Experience working in a fast-paced environment with responsibility for time-sensitive requests and cut off schedules.
• Ability to calculate in all units of measure
• Ability to apply common sense understanding to instructions
• Ability to deal with problems involving several concrete variables

• Strong customer service skills and ability to engage with the customer.
• Strong communication skills. Ability to build sustainable trustworthy relationships through open and interactive communication.
• Data entry and analysis. Excellent attention to detail.
• Strong judgment and decision-making skills.
• Ability to multi-task and be adaptable to change.
• Effectively manage last-minute requests, and urgent demands. Demonstrate sense of urgency.

8 hour shift

Monday – Friday

7:00AM – 4:00PM