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Customer Care Team Lead: Elevate Support & Ops
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-08-10
Listing for:
Cox
Full Time
position Listed on 2026-08-10
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support
Job Description & How to Apply Below
Cox is seeking a Lead Customer Care Specialist in the United States to lead and develop a team of Customer Care Specialists, delivering exceptional experiences across all contact channels. This role combines advanced technical support with continuous improvement and cross-functional partnership.
The Team Lead will mentor frontline agents, manage escalations, and drive process improvements with Product, Engineering, QA, and WFM. Experience with AI tools and analytics is a plus.
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