GCS Executive Customer Care Specialist Job Atlanta area,Georgia USA,Customer Service/HelpDesk

GCS Executive Customer Care Specialist

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Stub Hub
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GCS Executive Customer Care Specialist

Location:

Atlanta, GA

Type:
Full-time

Posted: 8/7/2026

Compensation:
Not listed

Undergraduate with 2+ Years of Experience

Approval 93.5%

Filings 16
New hires 3
Occasional Sponsor
FY 2025

Job Description

As an Executive Customer Care and Social Media Specialist at Stub Hub, you will lead the resolution of high-level executive and social media inquiries with urgency and professionalism. This role requires exemplary communication skills and advanced problem-solving capabilities. You will act as a brand ambassador, managing escalated customer complaints and real-time social media interactions. Your success will involve not only resolving immediate issues but also proactively identifying systemic problems to enhance the customer experience.

Requirements

2+ years of customer service experience is required.
1+ year of experience handling executive customer escalations is preferred.
A solid understanding of the social media landscape is necessary.
Prior experience supporting social media platforms is preferred.

Responsibilities

Manage escalated customer inquiries from high-ranking executives.
Tackle complex issues including Attorney General inquiries and concierge escalations.
Communicate difficult messages with empathy to de-escalate challenging situations.
Collaborate with cross-functional teams to implement improvements based on issue analysis.
Serve as a frontline ambassador on social media channels, addressing customer inquiries.
Utilize thorough research to resolve customer issues and aim for first-contact resolution.
Monitor and moderate online community discussions to maintain respectful interactions.
Create and update community articles to serve as a resource for customers.

Benefits

Employees at Stub Hub may receive benefits such as health coverage, retirement savings options, and other perks typical of large technology and e-commerce companies, supporting both their professional growth and overall well-being.

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