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Customer Care Team Lead: Coaching & Escalations
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-08-13
Listing for:
Stellantis Financial Services US
Full Time
position Listed on 2026-08-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Client Relationship Management, HelpDesk/Support
Job Description & How to Apply Below
Stellantis Financial Services US in Atlanta, GA is seeking a Customer Care Team Lead to guide a team of Customer Service Representatives, handle escalated calls, and coach new hires to meet performance goals. You will work cross-functionally with other departments, monitor performance, resolve complex issues, and ensure timely, courteous service while maintaining regulatory awareness.
This role requires 3-5 years in customer service, a HS diploma, strong communication, and the ability to travel
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