Customer Experience Specialist – Bilingual English and Spanish

Inclusively is partnering with a major airline to hire a Customer Experience Specialist – Bilingual English and Spanish.

Please note:

this role is NOT an internal position with Inclusively but with the partner company.

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

The company is seeking Customer Experience Specialists who are Bilingual in English & Spanish to join the RES & Care team. You must be fluent in English & Spanish to be eligible for the Bilingual Customer Experience Specialist opportunity.

In our fast-paced environment, you will connect with customers and build an experience where they feel heard, understood, and meaningful, which is accomplished by:

• Actively listening
• Quickly identifying and owning customer issues
• Actively search for solutions to problems
• Making quality decisions
• Interacting with a globally diverse group of customers and colleagues

Specialists consistently sell travel-related services and promote credit card vendor partner products. Specialists must understand and adhere to all the company and U.S. Department of Transportation (Use the "Apply for this Job" box below). requirements.

There are future opportunities to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues. As the company continues to offer new ways for our customers to connect with us, Specialists may assist customers via Twitter, Facebook, or other emerging social media platforms.

Take a look at the company’s behind the scenes Customer Experience Specialist Job preview Job preview here.

• High School diploma, GED, or High School Equivalency
• Be at least 18 years of age
• Authorized to work in the United States
• Embraces diverse people, thinking and styles
• Consistently makes safety and security, of self and others, the priority
• New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek
• Digital literacy in navigating web-based applications, emails, instant messaging, and internet searches
• Demonstrate clear, cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation
• Reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment
• Demonstrates that privacy is a priority when handling personal data

• One year of experience working in sales or customer service is helpful but not required.