Onsite Supervisor - Atlanta, GA

We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!

We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice.

We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of Indeed - the world’s #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market.

Works primarily on-site at a customer’s facility, overseeing daily operations and ensuring seamless service delivery, with the support of an Onsite Manager. This role may support a hub-managed account where recruiting occurs at the hub or client site. This role reports directly to the Onsite Manager and could be assigned to a shift or a specific portion of the business. Typically, the Onsite Supervisor relies on a supporting hub to fulfill recruiting needs.

The scope of the position may vary depending on the customer size and scope of the account.

The role demands scheduling flexibility and adaptability to a rotating or variable shift. Candidates must be available for shifts that could include evenings and weekends to meet business needs.

The primary purpose of this position is to work primarily at a customer’s location and to be responsible for all staffing-related functions required. The onsite account may perform recruiting functions at the customer site or rely on support from a dedicated team working in a branch or s role may also be responsible for leading and managing a team directly. The scope of the position may vary depending on the customer and the size of the account.

• Preferred working proficiency in English and Spanish or Arabic required for employee and client interactions
• Strong understanding of technology to drive a tech-enabled solution for clients, partners, and the Flexer, including Google Workplace, Slack, Salesforce, Excel, Shared Drives, Notion, , Ring Central, etc
• Demonstrated success in delivering exceptional levels of customer service and/or technical support to a diverse audience via email, chat, and phone channels
• Demonstrated capabilities to manage workload, set priorities, and resolve issues with minimum direct supervision and minimum escalations
• Working knowledge of Windows and Mac operating systems
• Exceptional written and verbal communication skills to collaborate and support effectively and efficiently with Flexers, Clients, and internal groups in order to resolve issues promptly and professionally
• Strong organizational, time management, and prioritization abilities
• Excellent customer service mindset to deliver an outstanding experience, even in less-than-ideal situations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.

• Build and maintain good relationships at all levels of the customer’s organization and deliver world-class customer experience by handling all customer service inquiries, concerns, and issues and ensuring consistent quality.
• Provide and analyze reports on Indeed Flex bookings and other activities, supporting the implementation of new processes and procedures.
• Facilitate new hire recruitment, orientations and pre-training with Flexers for proper
  transition to assignment.
• Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll
  and invoice accuracy.
• Play an integral role in managing all day-to-day operations, liaising between Indeed Flex’s internal stakeholders with frequent opportunities to work directly with our clients and Flexers.
• Perform quality control functions, such as tracking Flexer attendance, productivity, and overall job performance to ensure Customer Satisfaction (CSAT).
• Maintain compliance with Indeed Flex operations, systems, and employee record requirements, ensuring adherence to customer agreements for background checks, drug screening, billing, and other terms.
• Enter and maintain…