Customer Service Representative

Customer Service Representative (JN - Atlanta, Georgia

Salary: USD
18 - USD
18 per hour

We are looking for a Customer Service Representative for our Southwest Atlanta location!

Responsible for receiving customer work requests,entering and managing those requests within the work order system, distributing requests to Facilities Management staff, and supporting departmental administrative operations while delivering excellent customer service.

• Provide exemplary customer service to internal and external customers.
  Answer telephones and record messages and service requests.
  Generate, analyze, prioritize, and distribute work orders.
  Administer the work order management system.
  Implement work order policies, procedures, and workflow processes.
  Coordinate outside contractors for repairs including plumbing, elevators, and HVAC systems.
  Distribute keys to faculty, staff, and students.
  Perform filing, records management, and clerical functions.
  Order supplies and equipment.
  Prepare correspondence, memos, and reports.
  Coordinate room reservations and catering arrangements.
  Assist supervisors with bi-weekly payroll records, attendance, vacation, and sick leave tracking.
  Maintainemployee time records and related documentation.

High School Diploma and five years of related experience required. Bachelor's degree preferred. Strong customer service, interpersonal, organizational, telephone etiquette, recordkeeping, multitasking, and problem-solving skills required.

Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.