Part-Time Customer Care Associate

Part‑Time Customer Service Associate

As a Part‑Time Customer Service Associate, your empathy and interpersonal skills will help you provide exceptional customer care to NVR homeowners. We’ll provide training and resources so you can successfully evaluate a caller’s situation to determine proper next steps to resolve the homeowner’s concerns. Your eagerness to learn about our homes and processes will help you acclimate quickly to a team committed to high standards.

You are motivated by the opportunity to proactively problem‑solve, address a customer’s concerns, and find a resolution that creates a positive outcome.

This position starts at $22.50/hour and will be onsite in our Reston, VA office. We offer shift flexibility during both our core business hours (8am to 3pm Monday‑Friday) and weekends.

• Complete paid training to learn and demonstrate proficiency with standard operating procedures and systems/technology.
• Consistently deliver an exceptional customer experience in a fast‑paced, high‑volume, call center environment.
• Manage and respond to customer service issues via phone and email in a timely manner.
• Accurately capture and record details of customer service requests in a customer‑relationship management (CRM) system while speaking with callers.
• Communicate directly with field warranty employees to coordinate an action plan for homeowner’s concerns.
• Keep current with knowledge of NVR products and warranty procedures.

• 1‑3 years of professional experience in customer service.
• Demonstrated ability to interact with customers, build rapport, and manage relationships over the phone.
• Highly‑driven proactive problem‑solving.
• Strong organizational skills with the ability to prioritize and multi‑task.
• Excellent oral and written communication skills.
• Proficient typing skills with the ability to document call notes during customer interactions.
• Familiarity with the homebuilding industry or NVR’s products is a plus.
• Maintain a 3‑5 day work week, working approximately 20‑25 hours a week.

• Competitive compensation plans.
• Dental coverage.
• Vision coverage.
• Life insurance.
• Disability insurance.
• Paid vacation and holidays.

We are an Equal Opportunity Employer. Drug Testing and Credit Check are required. Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsor ships.