Customer Service Leasing Associate

Customer Service & Leasing Associate

Pay: $18 to $22 per hour, depending on experience (roughly $45,000 to $54,000 per year with regular overtime)

Job type:
Full-time

Work location:

In person, on-site in Atlanta, GA

Homegrown Storage was founded in 2022 by Georgia Tech graduates with a simple goal: help storage owners and operators run better businesses. We own and operate facilities across the Southeast, and we believe modern tools and disciplined execution can meaningfully improve the customer experience and property performance. We re building a team that values ownership, follow-through, and a high bar for quality.

Storage has been run the same way for a long time. We re changing that by combining disciplined operations with modern tools, clear workflows, and real-time visibility into what s happening on site. It s hands-on work, and it s genuinely exciting to watch the results compound as the business grows.

As a Customer Service & Leasing Associate, you re the voice of Homegrown Storage for a group of assigned properties. You re the person customers reach when they want to rent a unit, have a billing question, or hit a snag on site. You own how that experience goes.

Most of your day is on the phone: helping interested renters pick a unit and get moved in, answering billing and account questions, calming and resolving disputes, and following up so nothing slips through the cracks. Between calls, you keep your properties healthy. You watch cameras and site conditions, stay on top of collections, and flag anything that needs attention so it gets handled fast.

You won t chase vendors or do the repairs yourself. Your job is to be the person who knows what s happening at your sites and makes sure every customer is taken care of. It s a fit for someone who likes talking to people all day, takes real pride in their accounts, and wants to grow into bigger operational responsibility over time.

On the Phones:
Customer Service and Leasing

• Handle customer conversations across phone, email, and text, including move-ins, move-outs, billing questions, renewals, and day-to-day issues
• Turn warm leads into rentals: walk people who already came to us through their unit options and get them moved in
• De-escalate and resolve disputes with patience, fairness, and a steady tone
• Build relationships that earn reviews, referrals, and renewals

Eyes on Your Properties:
Monitoring and Collections

• Keep delinquency and auctions at a healthy level through payment follow-ups, late notices, and the customer side of auction filings
• Review cameras and site conditions, and make sure your properties meet Homegrown s standards
• Spot anything off and flag it clearly so it gets fixed fast
• Monitor online reviews and respond or escalate
• Confirm move-ins and move-outs are processed correctly in the system
• Keep site info accurate, including gate codes, access details, and maps

Keep It Running:
Records and Day-to-Day

• Keep customer accounts, records, and the shared work queue current and accurate
• Process payments
• Keep customer documentation complete, filed, and up to date (leases, IDs, insurance)
• Manage the shared inbox and ticket queue
• Pull together a twice-weekly wrap on what s come up at your sites
• Follow the daily playbook so every customer gets a consistent experience across your sites
• Work out of Slack, raising issues early with clear context and a clear ask

• You ve worked with customers before, whether in a call center, retail, restaurant, hospitality, front desk, or property management. Anywhere your job was helping people and solving problems in the moment. The industry matters less than the instinct.
• You re comfortable, even energized, being on the phone for most of your day, and you stay calm and kind when someone s frustrated.
• You re genuinely interested in getting sharper with technology. Almost everything here runs through a computer and we re a tech-forward team. You don t need to be an expert, you need to want to learn.
• You re organized and detail-minded, and you can juggle several things at once without dropping the ball.
• You re biased toward action, you re reliable, and you follow through.
• You re excited that this role is still taking shape and you want to grow with it.

• You ve thrived on a small, tight-knit team where everyone s accountable and you can see your impact.
• You ve got a broad, curious streak. You ve tried different things, picked up varied experience, and you bring a point of…