Customer support Representative (voice

Full job description

In this role, you’ll:

• Be the ultimate customer champion: Answer questions, resolve issues, and provide exceptional service across email, chat, and phone, covering everything from orders and returns to product details and style advice.
• Become the eye care expert: Dive deep into the world of eyewear! Master the ins and outs of frames, lenses, coatings, and trends to confidently guide customers towards their perfect vision and look.
• Own the resolution, own the satisfaction: Proactively identify problems, creatively solve challenges, and exceed expectations to ensure every customer leaves happy.
• Be a team player, be a Lenskart rockstar: Collaborate seamlessly, share your ideas, and contribute to a culture of innovation and passionate customer obsession.

• A skilled communicator with a friendly voice and a genuine desire to help.
• A quick learner with a thirst for knowledge in the eyewear world.
• A problem-solving ninja who thrives on finding solutions.
• A team player with a positive attitude and infectious enthusiasm.
• A bonus for multilingual skills, especially Hindi and English!

• Competitive salary and benefits package.
• A dynamic, fast-paced environment with opportunities for growth and development.
• The chance to be part of a mission-driven company making a real difference.
• And much, much more!

Benefits:

• Paid sick time
• Provident Fund

Expected

Start Date:

15/01/2024

Job Type: Full-time

Pay: ₹25,000.00 - ₹32,000.00 per month

Schedule: Rotational shift

Supplemental pay types: Performance bonus

Application Question(s): We only have Walk-in interviews for this role. Are you comfortable with the Walk-in Interview Process?

Education: Bachelor’s (Required)

Experience: Customer support: 1 year (Preferred)

Language: English Proficiently and Confidently (Required)

Work Location: In person

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