Part Time Studio Host- Morningside Village

As a Studio Host, your work is fundamental to Faced’s overall goal of giving clients an experience that leads them to return time after time. You are responsible for ensuring a welcoming, efficient, and client-centric booking, check-in, and check-out process, as well as supporting the esthetics team and Studio Management with client follow-up and administrative assistance. Furthermore, you are responsible for enthusiastically educating clients about Faced’s services, memberships, and skincare products, leading to sales and rebookings.

• Reports To:
  
  Studio Director

• Learns and enthusiastically shares the FACED story, services, memberships, gift cards, and retail offerings with clients, leading to sales generation, rebookings, and membership growth
• Exemplifies hospitality
• Proactively looks for opportunities to exceed clients’ expectations

• Answers the studio phone and messaging system to schedule appointments, answer client questions, and provide general information
• Leads client check-in and check-out processes, including educating about the brand, products, and next steps
• Addresses clients by name and seeks to build a warm professional relationship with them
• Seeks client feedback and funnels it to the appropriate party
• Works with the esthetics staff to ensure timeliness of appointments
• Works with management and the esthetics team to resolve any issues decisively and effectively.
• Learns and fully utilizes the point-of-sale system to ensure seamless booking, check-in, and check-out process. Adds client notes to ensure clear communication across the team.
• Follow up with clients to generate return visits and assist with scheduling, product needs, etc.

• Works to fill available appointment slots by proactively contacting clients
• Packages store retail for client purchases
• Maintains cleanliness and orderliness of the studio
• Assists with inventory management
  
  As a Studio Host, your work is fundamental to Faced’s overall goal of giving clients an experience that leads them to return time after time. You are responsible for ensuring a welcoming, efficient, and client-centric booking, check-in, and check-out process, as well as supporting the esthetics team and Studio Management with client follow-up and administrative assistance. Furthermore, you are responsible for enthusiastically educating clients about Faced’s services, memberships, and skincare products, leading to sales and rebookings.
  • Reports To:
    
    Studio Director
  Primary Duties:
  • Learns and enthusiastically shares the FACED story, services, memberships, gift cards, and retail offerings with clients, leading to sales generation, rebookings, and membership growth
  • Exemplifies hospitality
  • Proactively looks for opportunities to exceed clients’ expectations
  Client Service Operations
  • Answers the studio phone and messaging system to schedule appointments, answer client questions, and provide general information
  • Leads client check-in and check-out processes, including educating about the brand, products, and next steps
  • Addresses clients by name and seeks to build a warm professional relationship with them
  • Seeks client feedback and funnels it to the appropriate party
  • Works with the esthetics staff to ensure timeliness of appointments
  • Works with management and the esthetics team to resolve any issues decisively and effectively.
  • Learns and fully utilizes the point-of-sale system to ensure seamless booking, check-in, and check-out process. Adds client notes to ensure clear communication across the team.
  • Follow up with clients to generate return visits and assist with scheduling, product needs, etc.
  Studio Operations
  • Works to fill available appointment slots by proactively contacting clients
  • Packages store retail for client purchases
  • Maintains cleanliness and orderliness of the studio
  • Assists with inventory management
  • Assists with studio reporting
  • Assists with laundry, trash, and other studio maintenance
  • Follows all applicable regulations and laws
  Job Qualifications:
  • 1+ years in customer service/hospitality
  • Passion for skincare
  • Client-first mentality
  • Detail oriented
  • Personable and professional demeanor
  • Excellent written and verbal communication skills
  • Ability to multi-task and maintain a calm demeanor
  • Strong organizational skillset
  • Team player
  • Maintain client and studio confidentiality
  • Ability to commute
  • Esthetics students welcome!
  Location:

  1409 N. Highland Ave

  Atlanta, GA 30306

  Schedule:

  Variable throughout the week and weekend. Please note that evening and weekend availability is required.

  ", "IsExpired": false } ``` This JSON object correctly reflects the cleaned and reformatted job description.