Data Center Concierge IV

Who are we?

Equinix is the world’s digital infrastructure company® shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.

You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

We are seeking a highly organized, proactive, and customer-focused professional to provide executive, operational, administrative, and onsite customer support in a fast-paced datacenter environment. This role requires a substantial understanding of standard operating procedures and the ability to work independently on moderately difficult assignments that require judgment, problem-solving, and thoughtful recommendations. The role will support senior leaders, multiple datacenter facilities, customers, vendors, and broader team priorities through calendar and travel management, meeting and event coordination, project tracking, stakeholder communications, customer visit support, and day-to-day operational support.

The ideal candidate brings strong attention to detail, sound judgment, excellent communication skills, and the ability to manage competing priorities while creating a positive experience for internal and external customers. This position requires a strong service mindset, confidence supporting leaders, customers, vendors, and partners, and the ability to resolve administrative, operational, and customer-facing inquiries using substantial knowledge of standard processes. Experience using data to identify trends, track work requests, prepare reports, and inform decisions is important;

familiarity with data analytics tools and Power BI is preferred.

• Provide administrative and operational support to multiple data center facilities, including work requests, dispatch updates, escalations, inquiries, and customer or facility issues

• Answer incoming calls, respond to administrative inquiries, and use substantial knowledge of standard operating procedures to resolve issues or route them to the appropriate team

• Manage complex calendars, travel schedules, meeting logistics, and competing priorities

• Serve as a primary point of contact between supported leaders and internal stakeholders, external partners, customers, vendors, and cross-functional teams

• Maintain confidentiality, exercise discretion, and handle sensitive information with professionalism

• Coordinate customer-facing activities, including visits, schedules, tours, onsite support, customer work visits, escorts, and issue resolution to ensure a positive and professional customer experience

• Educate customers on data center policies, procedures, facility expectations, and available services while they are onsite

• Maintain conference room, tour, and customer visit schedules; ensure customer-facing areas are prepared, professional, and stocked appropriately

• Serve as an onsite customer liaison by directing moderately difficult inquiries to the appropriate cross-functional teams and following through to resolution

• Cultivate positive customer experiences by anticipating needs, supporting onsite logistics, coordinating with vendors, and helping resolve customer satisfaction issues; elevate when appropriate

• Provide customer induction tours or site orientation for new customers, and may support coaching or mentoring team members on customer learning tours

• Plan, coordinate, and execute leadership meetings, customer or partner engagements, team events, offsites, site visits, and department-wide initiatives

• Support project management activities, including maintaining project plans, tracking milestones, coordinating deliverables, documenting decisions, and escalating risks or dependencies

• Support special projects and…