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Guest Engagement Specialist - Live Events & Arena
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-08-23
Listing for:
Atlanta Hawks
Part Time
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Atlanta Hawks is seeking a Smile Agent to join the Guest & Part-Time Employee Engagement team. You will monitor service levels, engage guests and part-time staff, and pull insights from satisfaction data to improve experiences across events at State Farm Arena.
The role supports multi-channel guest interactions (phone, email, chat) and helps drive morale and productive teamwork, with a focus on timely resolutions and actionable feedback.
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