Americas Head of Customer Service & Operations
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-08-23
Listing for:
Uncover
Full Time
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
GBG is seeking a Senior Manager – Customer Service & Operations (Americas) to lead the regional Customer support and Customer operations teams, ensuring timely responses, high-quality fulfilment, and strong customer outcomes across the Americas.
You will coordinate with Product, Engineering, Customer Success, Sales and external partners, drive performance against CSAT, response times, and incident handling, and promote continuous improvement across global service delivery.
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