Member

Member Support Representative

As a Member Support Representative, you'll help current and prospective members with questions about their memberships, clubs, accounts, and everything in between. Whether you're responding to an email, troubleshooting an issue, or welcoming a new member, your goal is simple: provide fast, thoughtful support that leaves every member feeling cared for.

Switchyards is the world's first neighborhood work club. We're creating places to do our best thinking and most productive work. Near home. Around friends and neighbors. Always open—24/7. For more information and a list of all club locations, visit

• 1–3 years of experience in customer support, hospitality, retail, or another customer-facing role.
• Exceptional written communication skills with a warm, friendly, and professional tone.
• Experience using customer support tools or ticketing systems is a plus.
• A genuine desire to help people and create great customer experiences.
• Strong attention to detail and excellent organizational skills.
• The ability to stay calm, positive, and solution-oriented, even when handling difficult situations.
• Comfort juggling multiple conversations and priorities while maintaining quality and accuracy.
• A willingness to learn quickly and become an expert on the Switchyards membership experience.

• Respond to member and prospective member questions via email, chat, and other support channels.
• Help members with account questions, billing, memberships, club access, waitlists, reservations, and general troubleshooting.
• Deliver timely, thoughtful, and personalized support that reflects the Switchyards brand and hospitality.
• Escalate complex issues to the appropriate team members while keeping members informed along the way.
• Maintain accurate records of member conversations and follow up to ensure issues are fully resolved.
• Educate members on club policies, membership benefits, and best practices to help them get the most out of their membership.
• Assist with onboarding communications and help welcome new members into the community.
• Share recurring member feedback and trends with the Member Experience team so we can continue improving.
• Occasionally visit clubs or participate in member-facing initiatives to better understand the member experience.

• 1–3 years of experience in customer service, hospitality, retail, or customer support.
• Excellent written and verbal communication skills.
• Friendly, patient, and empathetic—you genuinely enjoy helping others.
• Highly organized with strong attention to detail.
• Comfortable learning new technology and software.
• Able to manage multiple priorities in a fast-paced environment.
• Reliable, dependable, and accountable.
• Positive attitude with a willingness to jump in wherever needed.

• A dynamic and vibrant work culture that promotes personal growth, collaboration, and risk-taking
• Equipment and tools you need to get your work done effectively
• A Switchyards membership for you
• cups of coffee

Please note:

Switchyards Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We comply with all applicable laws regarding non-discrimination and are committed to creating a diverse and inclusive workplace. As such, we do not inquire about criminal backgrounds during the hiring process.