Bloomingdale's Digital Customer Care Specialist - Late Hybrid, Weekends

Digital Customer Care Specialist

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role in bringing our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership.

Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. Customer Care Specialists are responsible for delivering an intimate and distinctive customer experience by responding to Bloomingdale's customer inquiries via phone/chat/email.

As a Digital Customer Care Specialist at Bloomingdale's, you will take complete responsibility for resolving customer inquiries related to sales, loyalty programs, and services, turning challenges into positive outcomes. You will assist customers in finding desired products, use your expertise to offer additional recommendations, and contribute to an environment of ongoing education and innovation to achieve effective solutions. We are motivated by our commitment to excel with our customers by being accessible, knowledgeable, and constantly engaging.

How Our Colleagues Spend Their Day…

Our colleagues create genuine connections by starting every interaction with warmth and sincerity. They know that hospitality is a feeling—shown through a smile, a kind word, and intentional conversations that build trust and lasting relationships.

When mistakes happen, they apologize authentically listening with empathy, valuing the customer's experience, and committing to making things right. They take the time to truly understand customer needs before acting.

They take ownership in every situation, being proactive in finding solutions, offering helpful resources, and communicating clearly and confidently. Their full attention is always on the customer.

To reassure customers, they follow through with clarity and consistency, delivering on promises and making things right when expectations aren't met. They know that excellence is shown by focusing on what matters most to the customer.

And they are always reasonable—approaching challenges with empathy, fairness, and sound judgment. By anticipating customer needs and feeling empowered to provide solutions, they create experiences that feel thoughtful, personal, and right.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

• Greet and connect with customers in a warm, genuine way—showing appreciation and care for their experience.
• Ask thoughtful questions to understand customer needs and recommend products that inspire purchases with newness and relevance.
• Provide options and solutions that make completing the sale simple and enjoyable.
• Wrap up each interaction by celebrating the customer's purchase, sharing in their excitement, and leaving them with a lasting positive impression.
• Master Macy's products, services, loyalty programs, and selling systems to confidently guide customers…