Senior Business Services Agent

What you’ll do

• Responsible for creating, maintaining and improving customer relationships while interacting with customers daily
• Answer customer calls and emails providing prompt issue resolution
• Manage outbound calls to gain information and/or follow up to resolve customer issues
• Contribute to positive metrics:
  First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc.
• Manage client dialog while documenting details of client interaction in Salesforce talk about multi-tasking

• Minimum 1 year of customer service experience
• Proficiency with Google Suite and Microsoft Office (Word and Excel)
• Detailed oriented with an ability to multi-task in a fast-paced environment
• Exhibit strong organizational, problem-solving, and analytical skills
• Excellent listening, verbal, and written communication skills
• Strong interpersonal skills and professional attitude
• Regular attendance is an essential function of the job

• Experience with managing high-volume inbound and outbound calls
• Quick learner that is tech-savvy and open to learning and working with new business tools while embracing change
• Skilled at effectively assessing customer audience and adjusting style and tones to match the customer